Factory support stays with your trailer.
Buying directly does not mean figuring it out alone. Call Rugged for diagnosis, parts identification, warranty coordination, and a written local-repair path when one is appropriate.
One factory record. One written next step.
Your VIN, Build Order, options, completion photographs, delivery information, and support history stay connected. We use that record to diagnose the issue and direct you to Rugged, the carrier, a component manufacturer, shipped parts, or an approved service facility—without asking you to guess who owns the problem.
Request a live video walkaround of the 6 x 13.5 Single Axle Tilt Trailer.
A factory specialist can show you the 6 x 13.5 Single Axle Tilt Trailer, answer option questions, and confirm what is available to view.
Selected model: 6 x 13.5 Single Axle Tilt Trailer
Send the request now
Your request context is already included in the email. You can also call or text the factory directly.
Ways to reach us.
Reach the team directly — by phone, text, or email.
Request a build review
Configure a trailer, then send the complete build to a specialist.
Your selections stay attached to the request
Ask a question about a build
Not sure about an option? We can help.
Configure, then send us your build
Bulk & commercial orders
Buying multiple trailers for a fleet, dealership, or business? A specialist prices the order as one.
info@ruggedat.com
Business hours
Mon–Fri, 8:00am–5:00pm ET
Mailing address
11 Friars DriveHudson, NH 03051
United States
Support, coverage, and what we help with.
One topic at a time. The signed Limited Warranty remains the controlling document.
Start with Rugged. We review the evidence and give you the applicable written path before repair work begins.
- Open a case and response timing
- Email warranty@ruggedat.com or call 603.324.7402. Include the VIN, your name and location, clear photos or video, a description of what happened, and whether the trailer is safe to move. Requests are reviewed during our published business hours.
- Diagnosis and written plan
- Rugged reviews the evidence, identifies whether the issue involves Rugged workmanship, a supplier component, maintenance, transit damage, or another cause, and then provides the applicable parts, service, carrier, or manufacturer-warranty path.
- Parts and approved local repair
- At Rugged’s option, Rugged may repair or replace a covered part or supply parts to you or to a service facility Rugged approves. A local or mobile repair provider may be used only after Rugged gives written authorization.
- Repair authorization and payment
- Get written authorization before work begins. The authorization identifies the approved scope and reimbursement path. Unauthorized repair, labor, towing, travel, or parts are not reimbursable under the Limited Warranty.
- Roadside and safety issues
- Rugged is not a 24-hour roadside or emergency service. If the trailer may be unsafe to tow, stop using it, move to a safe location if possible, and contact roadside assistance or emergency services as appropriate before contacting Rugged for the product-support path.
- The support record stays with Rugged
- Your VIN, Build Order, selected equipment, completion photographs, payments, delivery information, and support communications give the factory a common record for diagnosis and service coordination.
Build it online. Choose Rugged Home Delivery.
Configure your trailer with clear factory-direct pricing — or tell us what you're hauling and we'll recommend the right one. Enter your ZIP to see the quoted delivery amount before you reserve.
