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Plain-English purchase policy

Order Deposit & Purchase Terms

A clear record of the refundable order deposit, Rugged shop review, written approval, production, remaining balance, and fulfillment.

Effective August 25, 2026 · Version 2026-08-25-refundable-order-deposit-v1

Due online
25% refundable order deposit
Before production
Explicit final written Build Order approval
Remaining balance
75% due before pickup or delivery
Price changes
New written revision and explicit authorization

The full purchase flow

Six clear checkpoints. No mystery handoff.

  1. 01

    Configure your trailer

    Choose the current model, equipment, and pickup or delivery in Build & Price.

  2. 02

    Verify the current price

    Rugged re-prices the saved configuration on the server before showing any amount due.

  3. 03

    Pay the 25% refundable order deposit

    Review and accept the exact refundable-deposit terms before secure payment opens.

  4. 04

    Rugged reviews the build

    A specialist checks the configuration, delivery, current price, and anything that requires a written revision.

  5. 05

    Approve the final written Build Order

    A higher total requires your explicit authorization for the difference; a lower 25% target results in an excess refund.

  6. 06

    Build, inspect, and fulfill

    Production starts only after approval. The remaining 75% is due before pickup or delivery.

The refundable order deposit

The amount due today is a 25% refundable order deposit. It remains refundable until you approve the final written Build Order. Rugged reviews the submitted configuration before approval; required changes are shown in a new written revision. A higher approved total requires your explicit authorization for the difference. If the approved 25% target is lower, Rugged refunds the excess to the original payment method.

Rugged review and written revisions

The online configuration is not the final Build Order. Rugged reviews the submitted build, delivery method, and current commercial details before asking you to approve a final written revision.

No query parameter, browser total, archived build, or payment return page is proof that an order is approved or in production.

Your approval controls production

Nothing enters production until you explicitly approve the final written Build Order. If a revision raises the approved total, Rugged asks you to authorize the difference. If the approved 25% target is lower, Rugged refunds the excess to the original payment method.

Remaining balance and fulfillment

The remaining 75% balance is due before factory pickup or Rugged Home Delivery. Tax, title, registration, and related state fees remain your responsibility where applicable.

Rugged coordinates final documents and the pickup or delivery handoff after the order reaches the applicable approval and payment milestones.

Questions before you start your order?

Talk through the exact purchase flow with Rugged.